Store Policies
This page covers Core & Comfort’s returns, refunds, shipping, privacy, terms of service and contact information.
Core & Comfort currently ships to Australia and the United States.
Returns & Refunds
Core & Comfort wants every order to arrive correctly and in good condition. This policy explains how returns, refunds and order issues are handled.
Nothing in this policy limits any rights customers may have under applicable consumer laws.
Change of mind returns
Change of mind returns are accepted within 30 days of delivery.
To be eligible, the item must be:
- Unused, unopened and in original packaging
- Returned with all accessories, cables, manuals and inserts
- In resellable condition
For hygiene and safety, used food-contact items such as lunchbox containers, lids, mugs or food storage products cannot be returned for change of mind unless the item is faulty, damaged or incorrect.
Change of mind return costs
Return shipping is the customer’s responsibility for change of mind returns.
Original shipping costs, if any, are non-refundable unless the item is faulty, damaged, incorrect or not as described.
Faulty, damaged or incorrect items
If an item arrives damaged, faulty, incorrect or not as described, please contact Core & Comfort so the issue can be reviewed and resolved.
Depending on the situation, a suitable solution may include a replacement, replacement part, partial refund or full refund.
How to request a return or refund
Email coreandcomfort.au@gmail.com with:
- Your order number
- A brief description of the issue
- Clear photos or video, especially for damaged, faulty or incorrect items
Core & Comfort aims to respond within 1–2 business days.
Refund timing
Once approved, refunds are processed back to the original payment method within 3–7 business days. Your bank or payment provider may take longer to show the funds.
Cancellations
Orders may be cancelled before processing or dispatch if you contact Core & Comfort quickly.
Once an order has been processed or shipped, cancellation may no longer be possible.
Shipping Policy
Where Core & Comfort ships
Core & Comfort currently ships to Australia and the United States.
Processing time
Orders are processed within 1–3 business days, Monday to Friday, excluding public holidays.
Delivery time
Core & Comfort offers free tracked standard shipping on all orders.
Estimated delivery after dispatch:
- Australia: 6–12 business days
- United States: 6–13 business days
Most orders arrive sooner, however delivery times may vary depending on the carrier, location, customs processing, local delivery conditions and peak periods.
Tracking
Tracking is provided once your order has been dispatched.
Please allow 24–48 hours for the tracking link to update, as carrier scans can sometimes take time to appear.
Orders can be tracked through the Track Your Order page or through the 17TRACK website using the tracking number provided.
Address changes
Please double-check your shipping address at checkout.
If the wrong address was entered, email coreandcomfort.au@gmail.com as soon as possible. If the order has already been processed or shipped, the address may no longer be able to be changed.
Lost or delayed parcels
If your parcel appears delayed or lost, email coreandcomfort.au@gmail.com with your order number and Core & Comfort will help investigate with the carrier or fulfilment partner.
Privacy Policy
This Privacy Policy explains how Core & Comfort collects, uses and protects personal information when customers visit the website or place an order.
Information collected
When browsing the website, some device and usage information may be collected, such as browser type, IP address, time zone, pages viewed and cookie data.
When placing an order, information required to process and deliver the order is collected, including:
- Name
- Email address
- Phone number
- Shipping and billing address
- Order details
Payments are processed securely through Shopify and approved payment providers. Core & Comfort does not store full card details.
How information is used
Customer information is used to:
- Process payments
- Fulfil and deliver orders
- Provide tracking updates
- Respond to customer enquiries
- Prevent fraud and improve store performance
- Send marketing emails only where the customer has opted in
Marketing emails can be unsubscribed from at any time.
Sharing information
Information may be shared with trusted services needed to operate the store, such as Shopify, payment processors, fulfilment partners, delivery carriers, analytics providers and advertising platforms.
Core & Comfort does not sell personal information for money.
Some advertising or cookie-based data sharing may be considered “sale”, “sharing” or “targeted advertising” under certain privacy laws. Customers who are eligible can use the Your Privacy Choices page to manage opt-out rights.
Cookies
Cookies are used to operate the website, improve the shopping experience, analyse store performance and support advertising.
Cookies can be managed through browser settings.
Privacy contact
For privacy questions, contact:
Terms of Service
These Terms of Service apply to use of the Core & Comfort website and purchases made through the store. By accessing the website or placing an order, customers agree to these terms.
General
Customers agree to provide accurate and complete information at checkout.
Core & Comfort may update these Terms at any time by posting changes on the website.
Products and pricing
Core & Comfort works to display product descriptions, images, pricing and availability as accurately as possible.
Product colours, sizing and appearance may vary slightly due to lighting, screen settings, supplier updates and manual measurement.
Prices may be displayed in the customer’s local market currency where available. Final pricing, shipping and order totals are shown at checkout before payment.
Orders
Core & Comfort reserves the right to refuse or cancel an order where fraud, misuse, incorrect information, payment issues or fulfilment issues are suspected.
If an order is cancelled by Core & Comfort, the customer will be refunded.
Shipping
Shipping is governed by the Shipping Policy on this page.
Returns and refunds
Returns and refunds are governed by the Returns & Refunds section on this page and any applicable consumer rights.
Product use and safety
Products should be used according to the product information, included instructions and normal intended use.
Core & Comfort is not responsible for damage or injury caused by misuse, unauthorised modifications, incorrect installation or failure to follow product instructions.
Liability
Nothing in these Terms limits any rights customers may have under applicable consumer laws.
To the extent permitted by law, Core & Comfort is not liable for indirect, incidental or consequential losses.
Contact
For questions about these Terms, contact:
Contact Us
For customer support, order questions, product enquiries or return requests, contact:
Email: coreandcomfort.au@gmail.com
Support hours: Monday–Friday, 9am–5pm AEST
For order enquiries, please include your order number so the request can be checked faster.